Shipping & Returns

SHIPPING POLICY

Most of our items are in stock and we only need 2-3 business day to process your order. Some of the items are made to order, please allow 1-4 weeks for those items to be ready to be shipped.
Once your order is fulfilled it will take approximately 2-5 business days to be delivered, depending on your location.​ For bigger quanity orders or if we don't have the specific item in stock please allow 1-4 weeks for the items to be made.
If you need expedited shipping, contact us directly before placing an order and we can calculate those costs on an individual basis.

We try to ship green and use mostly recyclable material. We make sure the products we use make for a lovely unpacking experience, and keeps your goods super safe while in transit.

Questions about your order?

Please contact me if you have any problems with your order.

Return & Exchange Policy

I gladly accept returns, exchanges and cancellations on all our basic/standard collections
  • Contact me within: 14 days of delivery

  • Dispatch items back within: 30 days of delivery

  • Request a cancellation as soon as possible. Sometimes we ship orders the same day!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

refunds

If you receive pottery that has been damaged in shipping, please contact us within 24 hours of the delivery date with photos of damaged items. We can then work out a refund/exchange. After 24 hours of the delivery date, damaged goods will not be taken into consideration.

If you receive your pottery and are not 100% happy with them, please contact us within 24 hours of delivery and we will send you instructions on how to ship the items back to us. We will then issue you a full refund once we receive the pieces in “like new” condition. If you do not like your pottery, the return shipping charges are on you.

how to care

The nature of our goods allows for slight variances among sets being sold, glaze colors, shapes, and sizes. Not one piece is exactly like the next. This characteristic is looked upon with delight from the artist, being able to give each customer a very special creation just for them.

In caring for your Sofia Ceramics wares, note that all pieces were designed to be used on a daily basis. Every piece is microwave, dishwasher, and food safe. Please note that items that have gold or silver cannot be placed in the microwave.