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  • Are your dinnerware durable?
    The short answer is yes, our dinnerware is quite durable. A good testament to their durability is how many restaurants use our collection as their primary dinnerware. Restaurants are anything but gentle when it comes to handling their dinnerware —they’re dumped into dish bins, put through commercial dishwashers. That being said, it’s pottery, and all pottery is breakable. If you are nervous about it you can start small with a few items.
  • Is Sofia Ceramics dinnerware dishwasher and microwave safe?
    All our ceramics are dishwasher, microwave, and freezer safe but avoid exposure to sudden changes of temperature. To retain its ravishing good looks I recommend washing by hand!
  • Can I get a glaze sample before I order?
    We don’t currently offer tile samples of our glazes. We recommend purchasing small items to see the glazes or visit us to see them in person.
  • What clay and glazes do you use?
    Sofia ceramics dinnerware are made of stoneware clay. Each of our pieces are made up of a clay body and a glaze. We use a variety of clays (in total you will find in our workshop 5 light colour clays, 3 greys clays, 2 black clays and 1 terracotta or red clay). Each one of the clays gives a different result when fired and combined with a glaze and is used on different projects. We use a variety of glazes from different companies and we also make our own. All of our glazes are cadmium and lead free and undergo routine testing in a laboratory in the UK. There is often a unique end result when the clay and the glaze are combined. (For example, if you have a thin glaze on a dark clay, you’re going to see more of the clay beneath the glaze, which causes the glaze to have a slightly darker, earthier tone.) It’s part of what makes handmade ceramics special, but it’s also something to be aware of when you’re shopping. Due to the handmade nature, our ceramics may have small differences, but we love these as they show how the makers' hands have formed and finished each product.
  • How about pottery courses?
    We do pottery courses and you can find them here. You can subscribe to our website to get notifications about new uploaded courses, discounts and our recipes and news.
  • Can I book a course if pregnant?
    Due to the process of working with Clay it is advised to avoid enrolling in a course if pregnant from the 3rd month onward.
  • Can we book a course for kids?
    Currently we do not take children on our general group classes. Please contact us directly for more information on classes for children under the age of 16.
  • Can I purchase multiple courses on behalf of others?
    If purchasing multiple course on behalf of others, please ensure you have reserved a place for each person in your group onto the class, once you get the confirmation email share with us a list with their name and email address – to ensure their place is booked and helps us contact them for the collection of their work.
  • Can we book a group event?
    Yes, we will be happy to arrange a group event - contact us directly for pricing and details at
  • Can I get a refund?
    Refunds can be given if given the required notice period of 8 days or more. There will be a £10 reduction of the overall cost of your course, this is the standard fee we deduct for the booking fees taken by the website provider, which we do not get back and to cover our admin time. We are not able to offer refunds for Taster Class bookings, so be sure to double-check your dates before booking. However, we also realise that the unexpected happens and that a degree of flexibility is appreciated. We therefore allow transfers to other Taster Classes up until 14 days prior to the class. Within 14 days of the class, exchanges are not allowed but you can pass your spot on to a friend or family member. For any change in your booking to a different course there is a £10 admin fee.
  • Do you offer gift cards?
    Yes! You can find them here.
  • Can I visit?
    You can visit our workshop any day. Please send us an email to make sure that we will be there.
  • How about Brexit?
    We still ship in EU but please note that customs and import duties might be charged. Sofia Ceramics is not responsible for these charges. If you fail to pay for any customs or import duties and the item(s) are returned to us the cost of the delivery for returned good will be charged to you or deducted from a potential refund.
  • How to apply an digital voucher/gift card voucher/promo code?
    You can enter your voucher/promo code before the checkout at the My Cart page.
  • I didn't receive my Voucher/Promo Code or eGift Card code.
    The Voucher/Promo Code is created by our team when you purchase an e-Gift Card. It caan take up to 2 business days to receive the voucher but we are usually sending them in 24 hours. Please double-check that you have used the correct email address and your spam folder. If you are still missing your code you can email us at: and we can re-send it to you!
  • How long is my code valid for?
    Your code will be valid for 1 year.
  • I ordered a digital voucher/gift card but haven't received it, what should I do?"
    Don't worry! Processing our vouchers & eGift cards takes 1-2 business days so you should be receving it shortly.
  • Do you have courses vouchers?
    We no longer do courses vouchers as they were far too popular, this meant that too many vouchers were being bought and we could not put up enough courses to fulfil the demand. We therefore suggest you ask the person you are trying to give the course to, what their availabilities are, then to book a date but keep the activity itself a surprise! Or you can purchase an e-Gift Card for the value you wish that can be used for either a course or our products.
  • What about shipping and returns?
    Please visit our "Shipping & Returns" section at the bottom of the page.


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